1. Overview
At Sera Planner ("Company," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy ("Policy") explains what information we collect, how we use it, how we protect it, and your rights regarding that information. By using our website or purchasing our Product, you consent to the data practices described in this Policy.
2. Information We Collect
When you purchase from or interact with Sera Planner, we may collect the following categories of information:
- Contact information: Your name and email address, used to deliver your purchase and communicate with you about your order
- Payment information: Processed securely through our third-party payment provider. We do not store, process, or have access to your full credit card number, CVV, or banking details on our servers
- Transaction information: Records of your purchases, including date, amount, and product purchased, for order fulfillment, accounting, and customer support purposes
- Device and usage information: IP address, browser type, operating system, referring URLs, pages viewed, and access times, collected automatically through standard web technologies
- Communication records: Any correspondence you send to us via email or contact forms
3. Legal Basis for Processing
We process your personal information on the following legal bases:
- Contract performance: Processing necessary to fulfill your purchase and deliver the Product
- Legitimate interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, and service improvement
- Consent: Where you have given explicit consent, such as opting into marketing communications
- Legal obligation: Processing necessary to comply with applicable laws, regulations, or legal processes
4. How We Use Your Information
We use your information strictly for the following purposes:
- Deliver your purchased products and provide access links
- Send order confirmations and transactional communications
- Respond to customer support inquiries
- Send occasional updates about Sera Planner (only if you explicitly opt in)
- Improve our products, services, and website functionality
- Detect, prevent, and address fraud, security issues, or technical problems
- Comply with legal obligations and enforce our Terms of Service
5. Information We Do Not Collect
We do not have access to, cannot view, and cannot retrieve the content you add to your Wedding Planner template. Once you make a copy of the template, it resides exclusively in your personal Google Drive and is entirely private to you. The Company has no technical ability to access, monitor, or recover any information you enter into your copy of the Product. You are solely responsible for the content you enter and the security of your Google account.
6. Third-Party Services
We use trusted third-party services to operate our business. Each third-party service provider has its own privacy policy governing its use of your information:
- Payment processing: Your payment is processed securely by our payment provider using industry-standard encryption (TLS/SSL). We do not handle or store your payment credentials
- Email delivery: We use an email service provider to send order confirmations and product access links
- Website hosting and analytics: We may use hosting and analytics services that collect anonymized usage data
- Google Sheets: The template is delivered via Google Sheets. Your use of Google Sheets is governed by Google's Terms of Service and Privacy Policy. We have no control over Google's data practices
We are not responsible for the privacy practices of any third-party services. We encourage you to review their respective privacy policies.
7. Data Security
We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include but are not limited to:
- Encryption of data in transit using TLS/SSL protocols
- Restricted access to personal information on a need-to-know basis
- Regular review of our data collection, storage, and processing practices
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You acknowledge that you provide your personal information at your own risk.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Transaction records may be retained for up to seven (7) years for tax and accounting compliance. When your information is no longer required, we will securely delete or anonymize it.
9. Data Breach Notification
In the event of a data breach that compromises your personal information, we will notify affected users via the email address on file within seventy-two (72) hours of becoming aware of the breach, or as otherwise required by applicable law. Notification will include the nature of the breach, the types of data affected, and steps you can take to protect yourself.
10. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right of access: Request a copy of the personal information we hold about you
- Right to rectification: Request correction of inaccurate or incomplete information
- Right to erasure: Request deletion of your personal information, subject to our legal obligations
- Right to restrict processing: Request that we limit how we use your information
- Right to data portability: Request your information in a structured, commonly used, machine-readable format
- Right to object: Object to processing of your information based on legitimate interests
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent
- Right to opt out: Opt out of marketing communications at any time via the unsubscribe link in any email or by contacting us
To exercise any of these rights, please contact us at hello@seraplanner.com. We will respond to your request within thirty (30) days or as required by applicable law. We may need to verify your identity before processing your request.
11. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your jurisdiction. By using our services, you consent to the transfer of your information to such countries. We will take appropriate safeguards to ensure your personal information remains protected in accordance with this Policy.
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information to third parties. To exercise your CCPA rights, contact us at hello@seraplanner.com.
13. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) as outlined in Section 10 above. You also have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated.
14. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand user behavior. Types of cookies we may use include:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors interact with our website
- Marketing cookies: Used to deliver relevant advertisements (only with your consent)
You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our website. By continuing to use our website without adjusting your cookie settings, you consent to our use of cookies as described herein.
15. Do Not Track Signals
Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. We currently do not respond to DNT signals, as there is no uniform industry standard for handling such signals.
16. Children's Privacy
Our products and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information promptly. If you believe a child under 16 has provided us with personal information, please contact us immediately at hello@seraplanner.com.
17. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by the Company. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party websites you visit.
18. Limitation of Liability
To the fullest extent permitted by applicable law, the Company shall not be liable for any unauthorized access to, or alteration, theft, or destruction of, your personal information through accident, misuse, or unauthorized means, provided we have implemented commercially reasonable security measures. Our total liability related to privacy matters shall not exceed the amount you paid for the Product.
19. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time at our sole discretion. Changes will be posted on this page with an updated revision date. Material changes may be communicated via email to the address associated with your purchase. Your continued use of our services after any changes constitutes your acceptance of the modified Policy. We encourage you to review this Policy periodically.
20. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at hello@seraplanner.com. We will endeavor to respond to your inquiry within thirty (30) days.